Privacy Policy

NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED

AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

1. ABOUT THIS NOTICE

This Notice of Privacy Practices (“Notice”) describes how we may use and disclose your protected health information (“PHI”) to carry out treatment, payment and health care operations and for other purposes that are permitted or required by law. This Notice also describes your rights and our duties with respect to your PHI. This Notice is governed by the Health Insurance Portability and Accountability Act, as amended (“HIPAA”).

We are required by law to maintain the privacy of PHI, to provide notice of our legal duties and privacy practices, and to notify affected individuals following a breach of unsecured PHI. We are required to abide by the Notice currently in effect. You have a right to receive a paper copy of this Notice.

We reserve the right to change this Notice and make the new Notice apply to PHI we already have as well as any information we receive in the future. A revised Notice will be posted at our facilities and on customer service websites.

This Notice applies to providers and facilities in the All American Hearing Network that are owned/operated by Northland Hearing Centers, Inc.

2. HOW WE MAY USE AND DISCLOSE YOUR PHI

The following describes ways we may use or disclose your PHI that do not require your written authorization (except as otherwise noted).

Treatment. </This includes providing services to you; coordinating your care with other providers; sending you appointment reminders and information about new or alternative treatments; and consulting with others, including hearing aid manufacturer representatives, to assist in the selection, fitting, programming or adjustment of your hearing aids.

Payment. This includes billing for services provided to you so that payment may be obtained from you, an insurance company or health plan, or other third party.

Health Care Operations. This includes activities that allow us to run our business and to ensure that you receive quality care, such as quality assessment, performance reviews, and training programs.

Other Health-Related Communications. This includes sending you information about health-related products or services, or payment for such items, provided by us that we believe may benefit your hearing health care; and similar communications as allowed by law.

People Assisting in Your Care or Payment for Your Care. Unless you object, we may share limited relevant health information with a person such as a family member or friend who is involved in your health care or payment for your care. We may, for example, provide limited information to allow another person to pick up a hearing aid for you. If you do not want such information given out, you can request that it not be shared. If you are unable to agree or object to such a disclosure, we may disclose such information as necessary if we determine that it is in your best interest based on our professional judgment.

Fundraising/Foundation. We may contact you about fundraising programs and events. We may disclose limited PHI to companies that help us with these programs. All fundraising communications will advise you of your right to opt out of receiving such communications

Research. We may share your health information for research purposes if allowed by law or if you have given permission.

Other Situations.

  • Emergency treatment or disaster relief assistance
  • Public health reporting activities or risks
  • Health oversight activities (audits, investigations, inspections, licensure, compliance)
  • Reports regarding victims of abuse, neglect or domestic violence
  • Judicial and administrative proceedings
  • To avert a serious threat to health or safety
  • Law enforcement, subject to limits set forth under the law
  • Military and veterans, if lawfully required by military command authorities
  • Workers’ compensation
  • National security and intelligence activities, as authorized by law
  • Inmates or persons in custody (for health care or other safety or security reasons)
  • Business associates (to perform functions or services on our behalf)
  • When otherwise required by law

3. WHEN YOUR WRITTEN AUTHORIZATION IS REQUIRED

The use or disclosure of your PHI for marketing purposes or sale of your PHI is prohibited unless you have given us prior written authorization. “Marketing” does not include face-to-face communications or promotional gifts of nominal value. Other uses and disclosures of your PHI not covered by this Notice or by the laws that apply to us will be made only with your written authorization.

You may revoke your authorization at any time by submitting a written revocation. However, any disclosure we made in reliance on your authorization before you revoked it will not be affected by the revocation.

4. YOUR RIGHTS

Right to Request Confidential Communications. You have the right to request, in writing, that we communicate with you in a certain way or at a certain location. For example, you can ask that we only contact you by mail or at work. We will accommodate all reasonable requests.

Right to Request Restrictions. You have the right to request a restriction on the PHI we use or disclose for treatment, payment, or health care operations; or to request a limit on the PHI we disclose to someone involved in your care or payment for your care. For example, you may ask us not to share information about a particular diagnosis or treatment with a family member. You must make your request in writing. We are not required to agree to your request, except for a request relating to “Out-of-Pocket Payment in Full” as described below.

Out-of-Pocket Payment in Full. If you (or a friend or family member) paid out-of-pocket in full for a specific health care item or service, you have the right to ask that your PHI with respect to that item or service not be disclosed to a health plan for purposes of payment or health care operations. We will honor that request.

Right to Inspect and Copy. You have a right to look at and get a copy of your health information. You must make your request in writing. If your PHI is maintained in an electronic format, you have the right to request that an electronic copy of such record be given to you or transmitted to another person or entity. We may charge you a reasonable cost-based fee for providing a paper copy or transmitting an electronic record.

Right to Amend. If you believe that some PHI we have is incorrect or incomplete, you may request, in writing, that we amend the information. If we deny your request, we will send the denial in writing, including the reasons and the steps you may take in response.

Right to an Accounting of Disclosures. With some exceptions, you have a right to request, in writing, a list of disclosures of your PHI made by us or our business associates. This does not include disclosures made for treatment, payment or health care operations purposes.

5. QUESTIONS OR COMPLAINTS

You may contact our Privacy Officer at:

Northland Hearing Centers, Inc.
8800 SE Sunnyside Rd. N-300
Portland, OR 97015
Phone: (503) 659-5115
Fax: (503) 653-9125

If you believe your privacy rights have been violated or you disagree with a decision about any of your rights, you may contact us or the U.S. Department of Health and Human Services – Office of Civil Rights (OCR). For more information go to www.hhs.gov/ocr/privacy/hipaa/complaints. You will not be retaliated against for filing a complaint.

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Customer Reviews

Changing lives, one patient at a time

The Hearing Aid Center, Franklin County

Good people!
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NewSound Hearing Centers, Cedar Falls

Very friendly and knowledgeable staff and a clean office😉
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McMinnville Hearing Center, Yamhill County

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McMinnville Hearing Center, Yamhill County

Wonderful service.
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NewSound Hearing Centers, Northtown

My husband get the best care at New Sound! We are so grateful for all that they do for us, they take time, they really listen and they are the best advocates when necessary! Thank you!
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NewSound Hearing Centers, Northtown

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NewSound Hearing Centers, Northtown

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NewSound Hearing Centers, Northtown

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NewSound Hearing Centers, Essex County

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The Hearing Center, Hennepin County

Great knowledgeable staff
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The Hearing Center, Hennepin County

great selection for all your hearing needs
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Garrett Hearing Aid Center, Merced

What a nice couple, the Gibson's. Saw I was a vet with hearing aids from the VA and fixed them for me at no cost. Many say thanks to us for our service, but it sure feels nice to hear my phone again a true thanks from and for a vet.
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Garrett Hearing Aid Center, Merced

I can't express how thankful, I am for using Garrett's Hearing Aid Center for my father's hearing aid needs. My father was a loyal, longtime customer of Garrett's before his passing. All the staff are friendly and knowledgeable people, especially Rebecca. Rebecca always went over and beyond with her excellent customer service skills. I will forever be grateful for her and the staff.
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Garrett Hearing Aid Center, Merced

They took great care of me so far
R Lew

Garrett Hearing Aid Center, Merced

I ran out of batteries for my hearing aids while traveling on the road far from home.Found these people from Google ad.I was pleasantly surprised at the friendly treatment I received from them knowing they would never see me again..Thanks for the great customer service!
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NewSound Hearing Centers, Lehigh County

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NewSound Hearing Centers, Lehigh County

As usual, my visit to Hear PA was a good experience. Everyone is very knowledgeable, very friendly, and very helpful. keep up the good work.
Deb & Bundy Bednar

NewSound Hearing Centers, Lehigh County

Was received with a professional and personal concern. Tom and Stephanie have always treated me with their top experience. Always concerned with my problems with my hearing aids and giving me fullest attention.
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The Hearing Aid Center, Dickson

The staff is very friendly and they truly care about helping their patients.
Kelley Seymore

The Hearing Aid Center, Dickson

Staff is very friendly!
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The Hearing Aid Center, Lawrence County

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The Hearing Aid Center, Lawrence County

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The Hearing Aid Center, Lawrence County

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Advanced Hearing Care, San Diego County

I am very pleased with my new hearing aids and the service provided by Advanced Hearing Care.
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Advanced Hearing Care, San Diego County

Went there for warranty service for my ears
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